2026 Updates

 

Effective January 1st, 2026 

 

Submit 2026 Agreements & Provide Updated Information 

• Your child cannot be seen for therapy appointments in 2026 until:

  • All new year agreement forms have been signed & submitted​

  • Clear images of the front & back of each insurance card have been uploaded

  • A saved payment card has been added on file* (read more below)​

• All steps listed above must be completed using the Ocean Friends app (or website)

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Notification of Insurance Changes​

• You are required to provide information about your child's 2026 insurance coverage while filling out new year forms on Ocean Friends. You must: 

  • Provide information about primary & secondary coverage (if applicable)​

  • Provide clear images of the front & back of all insurance cards

• You are responsible for any "unexpected" costs resulting from a failure to provide updated insurance information before January 1st, 2026.

• Notifying the billing team (by leaving a detailed voicemail) about changes to your child's insurance coverage will help expedite the process. 

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Payment Cards Required

• A payment card is required to be kept on file if a patient responsibility amount is due, even for families with Medicaid coverage.​

• *May only be deferred by clients with Medicaid as their primary insurance coverage the the patient responsibility amount due = $0

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Automatic Payments

• Payments will be automatically collected at check-in.

• The amount collected = the patient responsibility estimate provided by your insurance.

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Scheduling Using The Ocean Friends App

• Appointments can no longer be cancelled using the Ocean Friends app.

  • You must call to speak to the scheduling team if you need to cancel.

• Appointments may be rescheduled using the Ocean Friends app up to 4 hours before.

  • If you need to reschedule with less than 4 hours notice, you must call the office to speak to the scheduling team.

  • Last minute reschedules will result in a scheduling infraction on your child's attendance record with a $50 fee.

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Scheduling Expectations​

• Attendance will be monitored daily & assessed frequently.

• CTS will continue tracking the frequency of scheduling infractions & will be monitoring the overall number of sessions actually attended per calendar quarter for each child.

• Each child must follow the attendance / flexible scheduling policies to remain an active patient with CTS.

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If you have additional questions,

please review our full list of policy summaries & FAQs!