Non-Compliance

Flexible Scheduling

Quick Guide

 

​Why was my child placed on the Non-Compliance Flexible Scheduling Plan?

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• A child is placed on the Non-Compliance Flexible Scheduling plan whenever they have not met the expectations of the Attendance Policy Agreement following multiple scheduling infractions within the current calendar quarter.

 

Scheduling Infractions:

• Late Arrival / Return = $25

  • Arriving for an appointment more than 7 minutes late

  • Not returning to the clinic within 10 minutes of a staff member's call

  • Picking up your child late

• Last Minute Reschedule = $50

  • Rescheduling an appointment with less than 4 hours notice

• Same Day Cancellation = $50

  • Cancelling an appointment after 7:30 a.m. the day of the visit

• No Show = $75

  • Arrivals more than 15 minutes late

  • Missing an appointment without notice

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What happens after being moved to the Non-Compliance Flex plan?

• All of the child's visits on the permanent schedule are released.

• The child is added to the Non-Compliance Flex list.

• The child must attend at least 1 visit every 2 weeks for each therapy type.

• The child will be discharged from therapy services if:

  • They fail to meet the minimum visit requirement

  • Additional attendance infractions occur within the current quarter

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How are flex appointments scheduled?

1. Open the Ocean Friends app

2. Tap “Find Slots”

3. View available appointments (up to 10 business days ahead)

4. Select a time and tap “Request”

5. Watch for confirmation texts

   • Text #1: Request received

   • Text #2: Approved or declined

Only approved appointments appear on your schedule.

 

Important Reminders:

• Flex appointments are not guaranteed and depend on availability

• Requests are reviewed and approved in the order they are received

• You are responsible for tracking scheduled appointments in the app

• Requests will be automatically denied if the visit start time is within 1 hour

• All attendance policies still apply (late arrivals, cancellations, no-shows)​

• If you experience any difficulty using the app, call the office!

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What if I need to cancel or reschedule a flex appointment?

• All cancellations and reschedules follow the Attendance Policy Summary.

• Late cancellations, last-minute reschedules, and no-shows still count as attendance infractions.

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What happens if the minimum attendance requirement is not met?

• If the child continues to have attendance issues while on the Non-Compliance Flex plan, they will be discharged from therapy services.

• They are eligible to return to therapy after:

  • Completing a 90-Day probationary period

  • Caregivers attend the "Return to Therapy" meeting with a CTS Director

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Can my child become eligible to return to a permanent schedule again?

Yes! To be eligible to return to permanent scheduling, your child must attend at least one visit per week for 6 consecutive weeks (per therapy type).

• Note: Permanent spots are limited and offered based on availability and attendance consistency.

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