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Telehealth / Virtual Visits

Quick Guide

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Why Telehealth?
Consistent attendance is essential for your child’s progress. Telehealth is a temporary option to help maintain therapy consistency when an in-person visit isn’t possible. It is not a replacement for regular clinic sessions.

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What Is Telehealth?

  • Secure, live video sessions via Google Meet

  • Conducted with your child’s regular therapist

  • Interactive and goal-focused when clinically appropriate

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When Telehealth May Be Used

Telehealth may be approved occasionally due to:

  • Inclement weather or unsafe driving conditions

  • Transportation issues

  • Temporary scheduling challenges

  • Mild illness (child or family member) when participation is still possible

  • Recent exposure to illness when staying home is recommended

 

Requirements for Telehealth Visits

Families must provide:

  • A caregiver available for supervision or assistance

  • A quiet space with minimal distractions

  • Common toys/items as requested by the therapist

  • A device with:

    • Email or text access (for Google Meet link)

    • Reliable internet or cellular connection

    • Camera and microphone

 

Clinical Considerations

  • Not all therapy goals or services are appropriate for telehealth

  • Clinical suitability is determined case-by-case by the therapist

  • Frequent telehealth use may result in a review of the therapy plan

 

Requesting Telehealth

  • Notify the clinic as soon as possible

  • Minimum 1-hour notice required to switch from in-person to telehealth

  • Approval is determined by the therapist and scheduling team

  • Approved sessions receive a secure video link by text or email

 

Attendance & Scheduling Expectations

Telehealth follows the same rules as in-person visits, including:

  • Late arrivals

  • Same-day cancellations

  • No-shows

  • Attendance infractions

  • Fees and scheduling consequences

Missing a scheduled telehealth session without proper notice will count as a No-Show or Same-Day Cancellation.

 

Clinic-Directed Telehealth

CTS may move sessions to telehealth due to:

  • Inclement weather

  • Building closures

  • Other unforeseen circumstances

If you do not wish to attend a clinic-directed telehealth session, you must request a schedule change. Attendance policies still apply.

 

Communication & Partnership

Early and clear communication helps prevent scheduling or attendance issues. When families communicate promptly, we can often help find solutions and continue supporting your child’s progress.

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