Flexible Scheduling

Quick Guide

 

What Is the Flexible Scheduling Plan?

The Flexible Scheduling Plan means your child does not have a consistent weekly therapy time. Appointments are scheduled only when openings are available, and families “flex in” to open spots as they appear. Appointments are scheduled by parents using the Ocean Friends app or by calling our office. This option helps us offer therapy access when permanent schedule spots are full or when attendance consistency is still being established. Flex appointments are only approved when openings are available and the child has active approval for therapy services.

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Your child will be on the Flexible Scheduling Plan if:

• There are no permanent openings that match your availability

• You chose not to accept a permanent time that was offered

• Your child moved from a permanent schedule due to attendance concerns

  • See the Non-Compliance Flexible Scheduling page for more information​

 

Minimum Requirements to Stay on the Flex Plan

To remain active on the Flexible Scheduling Plan, families must:

 ✔ Attend at least 1 visit every 2 weeks (per therapy type)
✔ Follow all attendance policies (late arrivals, cancellations, no-shows)
✔ Use approved scheduling methods (Ocean Friends app or calling the office)

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How to Schedule Flex Appointments:

1. Open the Ocean Friends app

2. Tap “Find Slots”

3. View available appointments (up to 10 business days ahead)

4. Select a time and tap “Request”

5. Watch for confirmation texts

   • Text #1: Request received

   • Text #2: Approved or declined

Only approved appointments appear on your schedule.

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Important Reminders:

• Flex appointments are not guaranteed and depend on availability

• Requests are reviewed and approved in the order they are received

• You are responsible for tracking scheduled appointments in the app

• Requests will be automatically denied if the visit start time is within 1 hour

• All attendance policies still apply (late arrivals, cancellations, no-shows)​

• If you experience any difficulty using the app, call the office!​

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What if I need to cancel or reschedule a flex appointment?

• All cancellations and reschedules follow the Attendance Policy Summary.

• Late cancellations, last-minute reschedules, and no-shows still count as attendance infractions.

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What happens if the minimum attendance requirement is not met?

Your child will be discharged from therapy services if:

• The minimum attendance requirement is not met

  • Attends at least 1 visit every 2 weeks per therapy type​

• Two attendance infractions occur in the same calendar quarter

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Does being on the Flexible Scheduling Plan guarantee a permanent spot later?

No. Permanent schedule spots are limited and based on availability, attendance history, and consistency. Families who maintain strong attendance are prioritized when openings occur.

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Check out the Flexible Scheduling FAQ for more information!